Cases

Case 1 – Missing White House E-mail

Questions:

1. What is the White House records management process? What is the significance of the records management process?

Records Management process is maintained by the Office of the City Recorder and follows the Oregon Administrative Rules. The Office of the City Recorder is responsible for the coordination, implementation and maintenance of the overall Records Management Program. In addition, the Office of the City Recorder …

• Maintains the Records Management Policy and Procedures Manual and updates it as required.
• Maintains the City's Storage Program.
• Provides assistance to City Departments concerning Records Management.
• Coordinates projects associated with the access, usage and disposition of records and information as necessary.
• • Obeys the Public Records Law 192.001 of the Oregon Revised Statutes.
  • Administers Public Records Requests by receiving a Records Request Form, from a citizen and/or business, which needs to be filled out in order for the Office of the City Recorder to conduct the search. There can be administrative charges associated with a search about public records.
• 2. Daniel Barry discovered a problem with the record management process in January 1998, but didn’t determine the extent of the problem. What further actions might he have taken to correctly assess the situation while avoiding potential personal repercussions.
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• Daniel Barry reported to the supervisor but they don't take action because they thought it was just a minor case. But then, even though it's just a minor problem they must take action and check the system and must not blamed it to the technician. It must be checked by the programmer of the system. Proper maintenance must be done with the physical asset of the system.
• 3. What could Barry’s supervisor have done to identify the extent of the problems earlier? Why might he have failed to follow through on resolving the problem? Can you identify any reasons why there was a six-month delay from the time the problem was finally recognized until it was fixed

As a starting point, the supervisor must check the reported error even if it's minor. And not doing so would simply mean, he failed to follow the steps and measures of resolving problem. He does not supervised well and just blamed other person. Blaming in times of crisis is of no help. Well then, there was a six moth delay from the time problem was recognized and fixed because there are still some things to consider like the long process of investigation (find and fixed process).

4. Considering the above case, how useful and crucial e-mails in the business environment?It is crucial because nowadays more business is occurring specifically in the field of doing the transaction online or e-business. Crucial in terms of sending important and private documents like for instance paypal accounts, documents, certification, shipments, funding documents, codes and other important business factors that could be sent. E-mails is the easiest, fastest and cheapest way to send and information especially when the business of organization have long distance location of areas.